Return Policy

Thank you for shopping with us! We hope you love your purchase, but if you are not completely satisfied, we are here to help. Please review our return policy below for more information on how to return your items.

1. Eligibility for Returns

You can return items purchased from flipshopcart within 7 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags and labels attached.
  • Items must be returned with the original proof of purchase (receipt or order number).
  • [Any exclusions]: Some items are not eligible for return. These include:
    • [Custom or personalized items]
    • [Sale or clearance items]
    • [Perishable goods, such as food or flowers]
    • [Opened or damaged items]

2. How to Return an Item

To start a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at Flipshopcart786@gmail.com . Provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with return instructions.
  3. Packaging: Carefully pack the items in their original packaging, including all accessories, tags, and receipts. You are responsible for the cost of return shipping unless the item is defective or damaged.
  4. Ship the Return: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service or purchasing shipping insurance for items over standard amount.

3. Refunds and Exchanges

  • Refunds: Once your return is received and inspected, we will notify you by email. If your return is approved, a refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact us at Flipshopcart786@gmail.com to arrange for the exchange. The item you wish to exchange must meet our return eligibility criteria.

4. Return Shipping Costs

  • Return Shipping: Unless your item is defective or was sent in error, you will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return is received.
  • Original Shipping Fees: Shipping fees paid on the original order are non-refundable.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us immediately at [Customer Support Email]  within 5 to 7 days of receiving your order. We will provide instructions for returning the item and issuing a full refund or replacement, including covering the return shipping costs.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

7. Late Returns

If your return is received after the specified return period 7 days, we may not be able to offer a refund or exchange. We encourage you to initiate returns as soon as possible to ensure you meet the deadline.

8. Restocking Fees

In certain circumstances, we may charge a restocking fee for returned items. This will be clearly communicated at the time of your return request if applicable.